Norfolk Telecom ISP - ADSL Information  

What is ADSL?

ADSL ("Asymmetric Digital Subscriber Line") is a technology used to deliver high-rate digital data over existing ordinary phone-lines. This is often referred to as "Broadband". It works by splitting your existing telephone line signal into two, one for voice and the other for data. ADSL enables the simultaneous use of normal telephone services and high-speed internet access. So, no more waiting to use the phone while the computer is on-line.

The ADSL technology at Norfolk Telecom can work at up to 20Mbps download but since Norfolk doesn't have access to the unparallelled speeds provided by fibre we limit customer rates so that everyone gets a fair share. The standard services on Norfolk Island at the moment are running at speeds from 1024Kbps up to 3096Kbps for download (approx. 64 times faster than a dial up modem) with upload speeds 1024Kbps. This is why it is "asymmetric", because the download speed is different to the upload speed.

What do I need to get online?

A Norfolk Telecom Telephone Line

Or alternatively a bundled leased circuit, enquire at Telecom if you don't have a phone service. Our network has been configured to provide service whereever we have copper cable so it's available for everyone.

An ADSL Modem or Router

An ADSL modem is a device which maintains the connection to the Internet for you. Most routers have an Ethernet connection to your local area network and act as a gateway, DNS, DHCP and firewall service. Computer enthusiasts or businesses can use a router to connect multiple computers to the Internet without the need for connection sharing software such as Microsoft Internet Connection Sharing.

Norfolk Telecom can supply you with a selection of leased modem/routers to suit your needs as part of your ADSL service agreement. One of our fully qualified technicians will come and install it for you.

A Computer

Well that's pretty obvious, but what you will need in your computer is a working Ethernet or USB interface to connect to the ADSL modem/router. If you have a laptop/pad that has inbuilt wireless then you'll probably want one of our wireless modems, no more annoying cables for you!

What are the advantages and disadvantages of ADSL?

Advantages

  • High speed, high availability,“always on” connection
  • 64 times the speed of a dial-up modem
  • Requires only one phone line (able to be on-line and use the telephone at the same time)
  • Multiple PCs able to connect to modem/router
  • Simple setup for business networks, no extra hardware needed
  • Modem operates as a firewall, protecting your network
  • Charged by data traffic not by time on-line

Disadvantages

  • Possible teething problems for inexperienced computer users
  • Possible addiction to the Internet :(

Where is ADSL available?

We've completed the rollout of all of our Remote DSLAM's across Norfolk and can now deliver ADSL whereever there is Norfolk Telecom cable in the ground.

What does it cost?

ADSL services are provided with a number of rate plans starting from just $30 per month for 1000 Megabytes of data and extending up to $150 per month for 8 Gigabytes of data. Email through our services is free as well as browsing on our local websites and the hidden stuff like "DNS" (the internet phone book service) and "NTP" (the internet time synchronisation service).

We do put a limit on data in each rate plan but we charge for extra traffic rather than limiting your service. We mail out a weekly summary and a monthly total of your usage so you can keep track of your usage and you can change your plan for the next month onwards free of charge if you find you are using more (or less) than you thought you would. So there's no problems starting out small and adjusting your plan to suit as you go and there are benefits for the bigger users as the more you use the less we charge overall.

Provided below is a summary of the range of ADSL service plans with relevant charges. The full ISP Tariff document can be downloaded from the link at the bottom of this page.

Peak or off Peak?

Peak Times are currently from 5 am to 12 Midnight which leaves
from 12 midnight to 5 in the morning to be Off Peak rates.

Internet - ADSL SERVICE (Note 1)  
Establishment Fee  
  • Existing ISP Customer
$0
  • New ISP Customer
$40 (Includes first E-mail account)
Installation Fees Per Hr Labour plus equipment (minimum fee applies)
Minimum Install Fee $50
Minimum Contract Term 1 month
Free Services (Note 2) NINet E-Mail, Local Web, Local Game Servers, DNS
   
STANDARD PLANS
INTERNET – ADSL PLAN ADSL 30
Data Rate 2 Mbps Download / 1 Mbps Upload
Service Fee $30 per month
Data Allowance (Note 3) 1 Gigabyte peak & 1 Gigabyte offpeak per month
Additional Usage (after allowance) Peak Over 1GB: $30 per GB  
  Off peak Over 1GB: $15 per GB  
INTERNET – ADSL PLAN ADSL 50
Data Rate 2 Mbps Download / 1 Mbps Upload
Service Fee $50 per month
Data Allowance (Note 3) 2 Gigabyte peak & 2 Gigabyte offpeak per month
Additional Usage (after allowance) Peak Over 2GB: $25 per GB  
  Off peak Over 2GB: $12.50 per GB  
INTERNET – ADSL PLAN ADSL 90
Data Rate 3 Mbps Download / 1 Mbps Upload
Service Fee $90 per month
Data Allowance (Note 3) 4 Gigabyte peak & 4 Gigabyte offpeak per month
Additional Usage (after allowance) Peak Over 4GB: $22.50 per GB  
  Off peak Over 4GB: $11.30 per GB  
INTERNET – ADSL PLAN ADSL 150
Data Rate 3 Mbps Download / 1 Mbps Upload
Service Fee $150 per month
Data Allowance (Note 3) 8 Gigabyte peak & 8 Gigabyte offpeak per month
Additional Usage (after allowance) Peak Over 8GB: $18.80 per GB  
  Off peak Over 8GB: $9.40 per GB  
INTERNET – ADSL PLAN ADSL 230
Data Rate 3 Mbps Download / 1 Mbps Upload
Service Fee $230 per month
Data Allowance (Note 3) 16 Gigabyte peak & 16 Gigabyte offpeak per month
Additional Usage (after allowance) Peak Over 16GB: $14.40 per GB  
  Off peak Over 16GB: $7.20 per GB  
   
SPECIAL PLANS & OPTIONS
INTERNET – ADSL PLAN ADSL EMAIL (Note 5)
Data Rate 64 Kbps Download / 64Kbps Upload
Service Fee $10 per month
Data Allowance (Note 3) 100 Megabytes per month
Additional Usage (after allowance) Over 100MB $0.19 per Megabyte
INTERNET – ADSL PLAN ADSL Accomodation (Note 7)
Data Rate 512 Kbps Download / 256Kbps Upload
Service Fee $10 per month
Data Allowance (Note 3) 0 Megabytes per month
Additional Usage (after allowance) 0-2000MB $0.19 per Megabyte
Additional Usage (after allowance) Over 2GB $0.09 per Megabyte
INTERNET – ADSL PLAN ADSL On Hold (Note 8)
Data Rate Service Disabled
Service Fee $10 per month
Data Allowance N/A
Additional Usage (after allowance) N/A
INTERNET – ADSL PLAN ADSL D128 (Note 6)
Data Rate 128 Kbps Download / 128 Kbps Upload
Service Fee $400 per month
Data Allowance (Note 3) 10000 Megabytes (10 Gigabytes)
Additional Usage (after allowance) $0.03 per Megabyte
INTERNET – ADSL OPTION ADSL Priority Support (Note 9)
Service Fee $150.00 Per Month
INTERNET – ADSL OPTION Multisite (Note 10)
Installation Fees Per Hr Labour plus equipment (min fees apply)
Minimum Install Fee $25.00
Service Fee per extra link (Max = 2) $10.00 Per Month
INTERNET – ADSL Modem Lease  
Modem-UE (USB/Eth Modem) $4.00 per Month
Modem-4E (4 x Eth Modem) $4.00 per Month
Modem-4EW (4 x Eth / Wireless Modem) $6.50 per Month
Notes
1 During the term of the ADSL Service contract, you can choose (and move between) any of the listed plans. Changes apply at the start of the next month and the application to change must be submitted at least three working days before the end of the current month. Charges may apply.
2 Free services are services provided by Norfolk Telecom that will not be included in data usage calculations and are therefore free of charge. Please contact Norfolk Telecom for further details about free services
3 Allowances and Data charges (MB and GB) are calculated on combined upload and download data transfer (except for some traffic provided from time to time by NiTel at no cost). Unused usage forfeited
4 .
5 The EMAIL plan is designed as a replacement for dialup services which are no longer provided by Norfolk Telecom. It is a low speed service and only allows for minimal internet browsing.
6 Rate plans "ADSL Dxxx" define a data service. Data services are designed for high volume, low speed with no QoS parameters. Data services are restricted to specific internet protocols : FTP, SMTP, HTTP.
7 The Accommodation plan is limited to a maximum of two ADSL service connections provided per accommodation location. Daily usage summaries will be delivered via email to allow for customer billing
8 The On Hold plan is only available for periods greater than one month and must include a full calendar month. The service will be disabled whilst this plan is in effect.
9 Priority Support provides 24/7 callout on your service at no further cost. Standard support is provided during Norfolk Telecom normal technical staffing hours only.
10 Multisite provides for multiple locations to be included under the one rate plan up to a total of three sites.
   

How do I get it?

Applications forms and relevant information for ADSL services can be downloaded from the links below. Just fill the forms out and drop them in to Norfolk Telecom (or fax to 22499) and we'll get the process under way.

Email setup Help page
Application for Internet Services - ADSL (PDF)

Application for ADSL Rate Plan change (PDF)
Full Tarrif Table (Incl. ISP Rates)