Norfolk Telecom 4G VoLTYE Certification Testing

Norfolk Telecom (NT) contracted technicians will start VoLTE Certification testing on the 4G mobile network this afternoon, Wednesday 12 May 2021.

The testing will impact mainly iPhone users, however, Android customers should also check their mobile phone settings.

It is recommended that all customers disable their VoLTE settings until advised.

To disable this service, complete the following steps:

Step 1: Go to Settings

Step2: Click Mobile

Step 3: Select Mobile Data Options

Step 4: Click on Voice & Data

Step 5: When you see the text VoLTE disable the  service by moving the toggle to the left

  Step 6: Reset your phone by switching Airplane Mode ON and then OFF

If have any queries or, you are experiencing issues, please contact Customer Care on free call 0100 or, by emailing customercare@nirc.gov.nf